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SHIPPING RATES & RETURNS

SHIPPING RATES

We offer free shipping on every order and we ship worldwide. The minimum order value is $15 USD. If you would like your item marked as a gift please let us know.

DestinationShipping MethodRateOrder Processing*Estimated Delivery**
North AmericaExpedited GroundFREEDaily5 – 7 business days
North AmericaPriority$15Daily3 – 5 business days
EuropeAir MailFREEDaily12 – 18 business days
EuropePriority$25Daily6 – 11 business days
Australia / JapanAir MailFREEDaily12 – 18 business days
Australia / JapanPriority$30Daily7 – 11 business days
Asia (ex-Japan)Air MailFREEDaily9 – 12 business days
Asia (ex-Japan)Priority$30Daily7 – 11 business days
South America / AfricaAir MailFREEDaily14 – 21 business days
South America / AfricaPriority$40Daily7 – 11 business days

All orders are subject to review and could require additional processing time.

* Orders are processed on the same or next business day.

** The estimated delivery time is the projected period in which we expect that you will receive your order. Weekends and holidays are not considered business days. Please allow 7 days after the estimated delivery date before reporting an item missing or delayed. Your purchase may be delayed due to customs verification or post office delivery.

RETURNS

We accept returns within 14 days of purchase subject to the following conditions:

If you wish to return or exchange an item, you are responsible for all shipping costs. In the unlikely event of a shipping mistake on your order, we will of course cover the return shipping costs as well as the cost of shipping the replacement item. Returns may be subject to a restocking fee of up to 20%.

Please enter your order number on this page https://www.sunraycity.com/return-invoice/ to receive your return address instructions.